The Railways permit refund on cancellation of untravelled and partially travelled journey tickets, after deduction of cancellation charges. You can claim refund on unreserved, reserved, waitlisted and RAC tickets. However you must remember, that your ticket should be surrendered within a prescribed time
Frame vis-à-vis the scheduled/actual departure time of the train. Depending on these time frames a percentage of the fare will be deducted as cancellation charge. These are spelt out in greater detail in the following table.
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Nature of Ticket |
Time limit for Cancellation of Ticket |
Cancellation charge per Passenger |
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Untravelled Unreserved Tickets |
Within 3 hrs after the actual departure of the train |
Rs.10/- |
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Unreserved Tickets valid for the day |
Within 3 hrs after the departure of the last train of issue the day for your destination |
Rs.10/- |
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Untravelled Reserved Tickets |
More than one day in advance of the scheduled departure of the train (excluding the date of journey) |
Rs.50/- - AC I Class,Executive Class Rs.30/- - AC 2 Tier &3 Tier class,AC Chair Car,First Class Rs.20/- - Sleeper ClassRs.10/- - Second Class |
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Untravelled Reserved Tickets |
One day in advance (excluding the date of journey) and upto 4 hours before the scheduled departure of the train |
25% of the Fare Paid |
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Untravelled Reserved Tickets |
Within 4 hours before the scheduled departure of the train and: - |
50% of the fare paid*
* (subject to the minimum cancellation charges specified in the shaded section above) |
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After actual Dep. of train |
For a distance of |
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Upto 3 hours |
upto 200 KM |
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Upto 6 hours |
201-500 KM |
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Upto 12 hours |
over 500 KM |
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Untravelled Waitlisted/RAC Tickets |
After actual Dep. of train |
For a distance of |
Rs.10/- |
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Upto 3 hours |
upto 200 KM |
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Upto 6 hours |
201-500 KM |
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Upto 12 hours |
over 500 KM |
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Untravelled Reserved Tickets not confirmed for a part of the Journey |
Time limit as applicable for Reserved tickets and RAC/WL tickets as mentioned above according to the reservation status of first lap of journey: - a) If first lap of journey is confirmed b) If first lap of journey is in RAC/WL |
a) Cancellation charges will depend on time of cancellation and distance as applicable to reserved tickets for entire journey. b) Rs. 10/- will be levied for entire journey. |
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Partially - used Reserved tickets |
Within 24 hrs after the arrival of the train where you terminate your journey* |
50% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion subject to a minimum fare for 100 KMs* |
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Partially - used Unreserved tickets |
Within 24 hrs after the arrival of the train where you terminate your journey* *Refunds will not be given at the intermediate station where you terminate your journey. You will need to obtain a Ticket Deposit Receipt and apply for Refunds. |
10% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion, subject to a minimum fare for 100 KMs* |
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Partially-used Reserved Tickets for Rajdhani/ Shatabdi Trains |
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No refund, since break of journey is not allowed by these trains. |
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* (Ordinary/Mail/Express) PLEASE NOTE: * Do not count the day of journey, while calculating the time frame for surrendering tickets prior to and after departure of the train.
* Cancellation charges are calculated on the fare, which includes supplementary charge and reservation fee. |
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For night trains departing between 21.00 hours and 6.00 hours (actual Dep.), refund shall be granted at the station, either within the time limit specified above or within four hours of the opening of the Reservation Offices, whichever is later. * Night refund counters for computerised tickets are available at select stations. These counters work upto 23.00 hours where passengers can obtain refunds on current day untravelled tickets within the stipulated time. At other computerised Reservation Offices, which close at 20.00 hrs., passengers can obtain refund on current day untravelled tickets at the Station Booking Offices within the stipulated time. |
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Note: a) Fare includes basic fare, supplementary charge, superfast charges and reservation fee.
b) For the purpose of counting days in advance, the day of journey is not to be included.
c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is made upto final display/preparation of chart. If a berth is allotted at the time of surrender of RAC ticket for cancellation, charges towards cancellation as shown above will be levied.
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Reason for Claiming Refund |
Procedure for Refund |
Time Limit for Claiming Refund |
Amount Payable to You |
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Failure of AC |
Produce a certificate from the Travelling Ticket Examiner along with your journey ticket |
Within 20 hrs of the train’s arrival at the destination station |
AC I Class - Difference between AC I class and First Class fare Mail/Exp.) for the distance AC was not working. Executive Class - Difference between Executive Class fare and First Class fare Mail/Exp.) for the distance AC was not working. AC 2 tier/3 tier Sleeper - Difference between these classes and Sleeper class fare (Mail/Exp.) for the distance AC was not working. AC Chair Car - Difference between this and Second Class fare (Mail/Exp.) for the distance AC was not working. |
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Travelling in lower class for want of accommodation |
Produce a certificate from the Travelling Ticket Examiner along with your journey ticket |
Within 20 hrs of the train’s arrival at the destination Station |
Difference of fare between the fare paid and fare for the class travelled. |
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Late running of trains by more than 3 hours |
Surrender your ticket at journey commencing station |
After actual Dep. of train |
For a distance of |
Full fare without any deduction. |
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Upto 3 hours |
upto 200 KM |
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Upto 6 hours |
201-500 KM |
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Upto 12 hours |
over 500 KM |
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Inability of Railways to provide accommodation to reserved passengers |
Surrender your ticket at journey commencing station |
Within 3 hours after the actual departure of the train |
Full fare without any deduction. |
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Change in train timings to earlier hours other than as specified in the Time Table |
Surrender your ticket at journey commencing station |
After the actual departure of the train and within 3 hours of the old departure time. Available for 7 days only from the date of change of train timings, including the day of change |
Full fare less clerkage charge of Rs.10/-per passenger. |
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Missing
the connection for onward journey due to late running of train |
Surrender
your ticket at the junction station |
Within
3 hours of the actual arrival of the train which has been delayed |
Full
fare for untravelled portion after retaining fare for the traveled portion |
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Dislocation
of the train service enroute: a) Inability of Railways to make
alternate arrangements. b) Passenger not
willing to make use of alternate arrangements made. c)Due to bandh, Rail roko
etc |
surrender
your ticket |
Refund
will be granted at the station where journey is terminated |
a) Full fare paid for the entire booked journey. Full fare b) Full fare for
untravelled portion after retaining fare for the traveled
portion c) Full
fare for untravelled portion after retaining fare for the traveled portion |
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Cancellation
of trains due to accidents, braches or floods. |
Surrender
your ticket |
Within
3 days from the actual departure of the train |
Full
fare paid for the entire booked journey. |
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Death/injury
to a passenger in a Railway accident |
Submission
of ticket by passenger's relatives |
Within
3 days from the actual departure of the train |
Full
fare paid for the entire booked journey. |
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REFUND OF COMBINED TICKETS
a) You may have reserved tickets where some passengers are waitlisted and others confirmed. If such tickets are cancelled within 4 hrs of the scheduled departure of the train and upto 3 hrs after the actual departure of the train, full refund will be given on confirmed passengers, as well as waitlisted passengers. Only a nominal clerkage charge of Rs.10/- per passenger, will be deducted.
.b) If you know before the commencement of your journey that less number of
persons will be travelling on a combined ticket than originally booked, you can
claim refund for the passengers not travelling on that ticket. To get this
refund, you should surrender the original combined ticket at the station. You
will then be given the refund and a fresh Ticket for the remaining passengers
who are travelling.
c) If you could not claim refund before the commencement of your journey, you
should approach the Conductor/Travelling Ticket Examiner. After making
necessary endorsements on the ticket and the reservation chart, he will issue
printed certificate in the prescribed format which can be used to claim refunds
for the passengers who have not travelled. You should apply for refund to the
Sr.Divisional Commercial Manager.
Refund on Cancellation
of Journey-Altered Tickets If you have either advanced or postponed your journey, upgraded from a
lower class to higher class or changed to another train and subsequently
cancelled your tickets, refund will be granted after retaining two sets of
cancellation charges. These will be calculated by:
i) Treating the journey alteration as a fresh cancellation.
ii) Treating the altered reservation as a fresh reservation.
Refund on Tickets Booked against Military Warrants
Military personnel who cancel tickets issued against Military concessional
voucher which is partly paid in cash and partly paid through the voucher given
by the Defence Authorities, will be refunded the cash portion only. The refund
will be granted after deduction of due cancellation charges, at the station
itself. As regards the voucher portion, necessary credit will be given to the
Defence Authorities.
In respect of tickets issued against Military warrant, fully
paid by the Defence Authorities, Military personnel should cancel the
reservation and surrender the tickets at the station and obtain a Ticket
Deposit Receipt/Surrender Certificate.
Refund on Tickets Purchased on Credit Card
Tickets purchased on Credit Cards can be cancelled and Credit slip obtained
only at such Railway stations where Credit Card Counters exist.
If you need to cancel your tickets at other stations, where such counters are
not available, please cancel your reservation and obtain a Ticket Deposit
Receipt. You can then apply to the Senior Divisional Commercial Manager of the
respective Division/Chief Commercial Manager(Refunds) of the Zone to which the
Ticket Deposit Receipt – issuing station belongs within 90 days from the date
of commencement of journey.
Refund on Lost/Mutilated Tickets
No refund is permissible on lost tickets. Please inform the Reservation Office
immediately, about the loss of your ticket. This will prevent the fraudulent
refund of such tickets.
Refund on torn/mutilated tickets shall be admissible after the deduction of due
cancellation charges, provided that the authenticity of such a ticket can be
verified from it.
Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets
Charges for the issue of duplicate ticket before preparation of reservation
chart will be as under:
a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total
fare, in case of ticket for journey more than 500 km. (subject to a minimum
recovery of 25% of the total charges for the reserved ticket of 500 km).
b) 25% of the total fare, irrespective of distance, for tickets of trains which
have separate all-inclusive fare structure on point-to-point basis, for e.g.
Rajdhani, Shatabdi Express.
c) The 10% or 25% of fare clloected for issuing duplicate before preparation of
reservation chart against LOST/MISPLACED Reserved /RAC tickects shall be
refundable from PRS Terminals at destination stations after completion of
Journey.
Charges for issue of duplicate ticket after preparation of reservation chart
will be as under:
a) 50% of total fare in the case of lost reserved tickets.
b) No duplicate ticket will be issued in case of lost RAC tickets.
c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should
apply for refund to the Station Superintendent of the destination station or
Divisional Commercial Manager/Chief Commercial Manager (Refunds)
d) No duplicate ticket will be issued in case of lost/mutilated waitlisted
tickets.
e) If a passenger who has paid excess charges in train
on account of his reserved or RAC ticket being misplaced torn or mutilated
makes an application to the Railway Administration for refund of the charges
paid in train, the Chief Commercial Manager (Refunds) of the original ticket
issuing Zonal Railway may after making necessary enquiry grant refund of total
charge realised in train after retaining the cancellation charge at 50% of a
single journey ticket for passenger provided that no one has taken refund
earlier on the original ticket.
WHERE CAN YOU GET A REFUND?
A. You can get a refund across the counter
If you cancel your tickets within the prescribed time limits specified in the
Refund Rules, you can claim your refund across the counter, at the station
itself.
If you hold a
computerised ticket, for journey commencing/ terminating in any
Railway, you can collect your refund at any of its Computerised Reservation
Centres. However, refund in such cases will be granted only if the ticket
information can be verified.]
i) During the working hours of the Reservation Office and
ii) Before the preparation of the Reservation Chart for the relevant journey,
from the station where the tickets is valid
iii) In the event of cancellation of your computerised tickets, You will be
given a cancellation ticket which will contain details of the amount of refund
and cancellation charges.
B. You can get a refund from the Station Managers/Deputy Station
Superintendent (Commercial.)/Chief Reservation Supervisor.
If you wish to apply for a refund beyond the prescribed time limit, you can
approach the Station manager in-charge of the Station/Deputy Station
Superintendent (Commercial)/Chief Reservation Supervisor, to obtain spot
refund. For this,you will first need to satisfy the nominated officials, that
your ticket has not been used.
This facility is available only at certain nominated stations and is subject to
the discretionary powers of the officials nominated:
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Refund granted at this level is subject to a deduction of 10% of the amount in case of unreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.
C. You can get a
Refund from the Sr.Divisional Commercial Manager
If, for any reason, you are unable to obtain refunds across the counter or from
the Station Managers, you have the option of applying for refund to the
Sr.Divisional Commercial Manager/Divisional Commercial Manager
A step-by-step guide to claiming such refund has been
outlined below for your convenience:
Step 1:
For totally unused tickets, obtain a Ticket Deposit Receipt from the Station
Manager of the nearest major station. This should be done within 30 days
from the date of scheduled travel.
For partially-used tickets, collect the Ticket Deposit Receipt from the Station
Manager of the station where you have terminated your journey. This should be
done within 24 hrs. of the arrival of the train at that station.
Step 2:
Check the station index on Page No. and ascertain the Division to which the
Ticket Deposit Receipt-issuing station belongs.
Mode of Refund: ADDRESSES
OF CHIEF COMMERCIAL MANAGERS (REFUND) OF ZONAL RAILWAYS Chief Commercial
Manager Central Railway New Administrative
Building Second
Floor
Mumbai CST - 400 001 Chief Commercial
Manager Eastern
Railway
3 Koilaghat
Street
Kolkata - 700 001 Chief Commercial
Manager Northern Railway ,Second
Floor New Delhi Station Building New Delhi
- 110 001 Chief Commercial
Manager North Eastern Railway Gorakhpur-273 001. Chief Commercial
Manager North East Frontier
Rly. Maligaon, Guwahati Chief Commercial
Manager
South Eastern Railway 14- Strand Road
Kolkata-700001 Chief Commercial
Manager South Central Railway Rail
Nilayam
Secunderabad
- 500 071 Chief Commercial
Manager Southern
Railway
Chennai - 600 003 Chief Commercial
Manager Western Railway Second Floor, Station Building,
Church Gate, Mumbai - 400 020
Chief Commercial
Manager North Western Railway
Jaipur Chief Commercial
Manager East Central Railway
Hajipur
Chief Commercial
Manager East Coast
Railway
Bhubaneswar Chief Commercial
Manager South Western
Railway
Hubli Chief Commercial
Manager West Central
Railway
Jabalpur Chief Commercial
Manager
North Central
Railway
Allahabad Chief Commercial
Manager South East Central Railway Bilaspur
Step 3:
Apply to the Sr.Divisional Commercial Manager of the respective Division,
within 90 days from the scheduled date of journey. No claim will be entertained
beyond this time limit.
Along with your application, enclose your Ticket Deposit Receipt. Please retain
a photostat copy of the ticket/TDR and any other documents enclosed. In your
interest, you are advised to send your refund application by courier or
registered post. There may be occasions, where you may have to seek a refund
for a journey outside the one Railway tarritory. In case you obtain a
Ticket Deposit Receipt (TDR) at a station outside concerned Railway,
ascertain the Zone in which such a station lies from the Station Manager.
Please apply for the refund to the Chief Commercial Manager (Refunds) of the
relevant zone.
You are eligible for refund in any one of the following modes, under certain
conditions.
X Spot Refund
This is an across-the-counter refund done at any Booking Office/Reservation
Office of a station.
X Through a Station Pay Order to be exchanged at a station
You shall receive the refund through a Station Pay Order only if you reside
within the jurisdiction of concerned Railway. Refund issued on Pay Orders
can be encashed in person with a proof of identity, like driving
license/passport/ration card etc. You can also encash them through a
representative, provided he is given appropriate authorisation. The representative
is also required to carry proof of identity at the time of encashment.
X By Money Order or a crossed Cheque
If you reside outside the jurisdiction of concerned Railway, your refund
will be sent through Money Order/Crossed Cheque.